Who to Contact for Online Teaching Help

Need help? Find the right UM contact for technical or academic support at any stage in the online teaching process.

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Technical Assistance Accessibility Proctored Testing

UM Contacts for Online Instructors

Tech Support

IT Help Desk

  • WebID Password
  • Email & myOleMiss
  • Office 365, Box, G-Suite
  • On-campus Wi-fi & Networks
  • Other technology issues

helpdesk@olemiss.edu
662-915-5222
IT Help Desk Website

Blackboard Support

Faculty Technology Development Center (FTDC)

  • Blackboard Technical & Gradebook Issues
  • Panopto Support
  • Faculty Activity Reports
  • Attendance & Grade Submission

blackboard@olemiss.edu 
662-915-7918
FTDC Website

Online Teaching Support

Instructional Designers (IDs)

  • Online Endorsement Training
  • Online Course Design
  • Online Course Support
  • Using Blackboard & Panopto

Meet with an ID

Contact Directory for Online Instructors

Technology

Access & Troubleshooting

General Technology & Campus Network Issues

IT Helpdesk helpdesk@olemiss.edu

662-915-5222

Blackboard & Panopto Support

blackboard@olemiss.edu
662-915-7918

  • Technical and gradebook issues in Bb
  • Bb course access and granting access
  • Panopto issues and file permissions

Zoom Support

IT Helpdesk helpdesk@olemiss.edu
zoom@olemiss.edu
662-915-5222

myOleMiss

Instruction

Planning & Implementation Support

Instructional Support for Online Teaching

Visit the Instructional Design Website
  • Online course prep & launch
  • Faculty Development in Online Teaching (workshops and synchronous courses)
  • Course design (e.g., adjusting syllabus, adding interactive activities, redesign a course)
  • Using Blackboard, Panopto, & other tools
  • Templates & Guides for effective online teaching
  • Accessibility (e.g., video captioning, audio transcription, converting scanned PDFs)

Accessibility

Faculty Development & Professional Growth

Center for Excellence in Teaching and Learning(CETL)

Proctored Testing

Linda Chitwood Testing Center
testing@olemiss.edu
662-915-1267

  • Schedule proctored testing for online and hybrid courses
  • Remote proctoring and Respondus issues

Opportunities & Resources

Faculty Travel Grants

Aurelia Poe
arpoe@olemiss.edu

WOW Fellowships

Jessica Bryson
jlbryson@olemiss.edu

Recording & Editing Studio

STUDIO One: Recording Studio
idealab@lib.olemiss.edu
Recording and editing studio at J.D. Williams Library

Contact Us

Teach Online is proudly housed within the Office of Academic Outreach in the Division of Outreach and Continuing Education.

Dr. April D. Murphy
Director of Academic Outreach
Phone: (662) 915-1616
academic-outreach@olemiss.edu

Molly Coleman
Associate Director, Academic Outreach
Phone: (662) 915-5515
mollyac@olemiss.edu